The Aftermath: Disaster Recovery and Planning for the Future

Disaster Management Plan for Remote Access
20 September 2001
Telecommuting and mobile access can help enterprises cope with emergencies. When disaster strikes, key company locations may go offline or be physically inaccessible. Remote work capability will keep businesses running.
Getting Through: Using E-Mail and IM in a Disaster
20 September 2001
Standard communications methods can fail during natural and manmade events. However, as recent events have shown, alternatives such as e-mail, two-way paging and instant messaging may help get your messages through.
How to Prepare for the Campaign Against Terrorism
19 September 2001
Industry, especially the IT sector, will need to reallocate resources to a long, sustained campaign against global terrorism. Enterprises should make plans in five areas.
Anticipate Diverse Emotional Reactions in Wake of Attacks
19 September 2001
Following the horrifying attacks of 11 September 2001, enterprises must understand and acknowledge people's diverse reactions, behaviors and priorities.
The Wireless Way to Quick Network Restoration
17 September 2001
Wireless local area networks are a quick fix to get networks back up and running reliably. Implementers need to follow a series of critical steps to ensure performance and security.
Remember E-Mail Etiquette When Discussing Disaster
14 September 2001
Workers discussing the terrorist attack have generated large e-mail chains, which some recipients may not wish to receive. The chains also strain corporate systems. Here's what enterprises can do.
Beware Disaster-Related E-Mail Fraud
14 September 2001
Spammers have begun using the World Trade Center disaster as an excuse to defraud generous people of money. Spammers can't be eliminated, but here's what enterprises can do to protect themselves.
After the Attacks: Plan for New Internet Security Measures
14 September 2001
The recent terrorist strikes - and the anticipated reprisals - dramatically increase the risk of cyber attacks. Enterprises should prepare for more assaults and increased Internet security requirements.
Financial Firms Should Recalculate Their Disaster Plans
14 September 2001
Because of the recent terrorist attacks, all enterprises - especially financial service providers (FSPs) - should consider three security changes.
When Disaster Strikes: Recovery Plans and Systems Are Essential
12 September 2001
Two out of five enterprises that experience a disaster - such as the World Trade Center attack - go out of business within five years. Business continuity plans and disaster recovery services ensure continuing viability.
Substitute Cell Phone Messaging for Failed Pagers in New York City
12 September 2001
Many New York City paging transmitters were lost when the Twin Towers were destroyed on 11 September 2001. Despite a taxed cellular system, cell phone messaging remains the most viable backup to those who have lost paging services.
Financial Service Providers: How to Initially Respond to Tragedy
11 September 2001
As financial services providers begin their recovery and ensure the continuity of operations, they should also prepare for the possibility that cyberterrorism and market manipulation could follow these attacks.

8 Emergency Steps We Recommend You Take Right Now

1) Assemble your crisis-management team - or your executive management team - to ensure that all mission-critical decision-makers are available and, if possible, together.

2) Take all necessary steps to ensure the health and safety of all personnel.

3) Conduct a first-line risk analysis: ensure that your critical data is stored safely and is available offsite; and determine how your business operations (including networks and data centers) will be affected by the event (e.g., closing of governments and financial markets).

4) Determine what methods of communication are available and establish key communications.

5) Protect your mission-critical processes.

6) Make a public and regularly updated declaration of the steps you are taking to deal with the crisis.

7) Implement your cyber incident response (CIRT) plan (if you have one). If you do not have a CIRT plan, block all external Internet access until you have determined that a wave of cyberterrorism attacks is not about to follow.

8) Ensure that all employees know your company's evacuation procedures and update their emergency contact information with the human resources department.


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