Client Services If you are a META Group client, please use the following contacts: For Analyst Inquiry, contact client services at +1 (203) 973-6700. For questions about products and services, contact client.info@gartner.com Events META Group events are now listed in the Gartner Events Calendar For CIO Boot Camp, please contact dawn.gudelis@ gartner.com or visit www.gartner.com/cioacademy Acquistion Information Gartner Corporate Information Press Release Acquisition History More Information Gartner Media Relations Gartner Investor Relations Gartner Vendor Relations

1 APRIL 2005 Gartner Acquires META Group On 1 April 2005, Gartner acquired META Group. Below you'll find answers to frequently asked questions, plus who to contact if you have additional questions or concerns. Frequently Asked Questions Below you'll find answers to several types of questions about ... META Group Contract(s) META Group Events Update How to Use gartner.com META Group Products & Services Who to Contact How will this acquisition benefit me as a META Group client? As a META Group client, you will benefit from a powerful combination of products and services. Some of these benefits include: —   Access to Gartner research and analysis —   Greater scope of independent, objective research and advice —   Broader international coverage —   Increased depth in specific industries and technologies —   More comprehensive consulting and measurement services —   Access to Gartner and former META Group analysts, consultants and other experts Why did Gartner acquire META Group? Gartner strives to provide the best products and services available. Integrating META Group's products, services and outstanding professional staff with Gartner extends the scope of independent, objective insight and advice available to you. What will happen to the META Group brand? META Group products and services will become Gartner products and services; the META Group brand will be retired. How will differences between the opinions and positions of Gartner and former META Group analysts be reconciled? Gartner and former META Group analysts will reconcile any conflicting positions through rigorous research review processes (that exist within both Gartner and META Group today). The processes involve critical, detailed review and debate among analysts and ensure that all analysts have the freedom to formulate their own conclusions. However, whenever necessary, different opinions may intentionally exist to portray different perspectives and accurately represent circumstances and conditions Will I now have access to Gartner analysts, as well as former META Group analysts? Yes. Over the next several weeks Gartner will be integrating our systems and services to ensure clients have the ability to schedule calls with Gartner analysts. How do I submit an analyst inquiry? You can contact Gartner directly online or client services at +1 (203) 973-6700. Please contact your account representative or Gartner client services representative if you have any questions or concerns. META Group Contracts Will my current META Group contract be honored? Gartner is committed to maintaining the same level of service you expect. In a few cases, a change to a particular product or service may be necessary. Of course, we'll contact you as soon as possible if such a change is needed. Please contact your account representative or Gartner client services representative if you have any questions or concerns. I have contracts with Gartner—and META Group. What will happen to my META Group contract? Your META Group contract will remain in effect until your renewal date. Upon renewal, your META Group contract will be rewritten as a Gartner contract. Will I be contacted directly about any changes to my contract? Yes. Your account representative will contact you to discuss your contract. We plan to contact every account within three months. META Group Events Are META Group events still scheduled? All META Group conferences have been cancelled or combined with Gartner events. For details, please see the new calendar of events. Who can I contact about changes to META Group Events? If you have questions please contact a Gartner events specialist: In the United States and Canada: +1 203 316 6757 In Europe: +44 (0)1252 776 373 In Japan: +03 3481 3607 In Australia: +61 2 9280 1295 In Africa: +27 (0)21 790 3526 If I have a META Group conference ticket, can I use that ticket for a Gartner conference? You can use a META Group ticket for many Gartner conferences. However, you cannot redeem your ticket online, so please call a Gartner events specialist for assistance: In the United States and Canada: +1 203 316 6757 In Europe: +44 (0)1252 776373 In Japan: +03 3481 3607 In Australia: +61 2 9280 1295 In Africa: +27 (0)21 790 3526 How to Use gartner.com How do I find Gartner research on gartner.com? You can find research on gartner.com by using: —   The search function located at the top, right of every page —   Browse—a powerful tool that lets you browse the index of Gartner research —   Focus Areas—collections of Gartner research by specific topics Learn more about basic and advanced search techniques on gartner.com What are gartner.com Alerts? gartner.com Alerts notify you when new research is published. You can create as many Alerts as you like, about any topic that interests you. For example, you can create a daily Alert to notify when new information about "wireless technology" is published. Or you can create a weekly Alert about the latest "network security" research. Create Alerts about whatever you like. Where can I get more information about how to use gartner.com? Online training and a quick-start guide are available on gartner.com to help you get started. If you need more help, please contact your account representative. Who do I contact with questions about my password and ID or logging onto the gartner.com site? Please contact your client services representative or go to the help page. How do I access META Group research, now that I log into gartner.com? Previously Published Research You need to sign in to gartner.com to view the META Group research published before 1 April 2005. After signing in, you will be able to access the META Group Research Archive on the left-hand side of gartner.com homepage. New Research New research will be accessible through the gartner.com Search or Browse functions. By default, you will only see the research to which you are entitled. META Group Products & Services Will Gartner continue to support the products and services I use? Gartner is committed to maintaining the same level of service you expect. In a few cases, a change to a particular product or service may be necessary. Of course, we'll contact you as soon as possible if such a change is needed. Please contact your account representative or Gartner client services representative if you have any questions or concerns. Who do I contact about my specific product and services? Please contact your account representative or META Group client services representative. Who to Contact We know we may not have answered every question you have. So, if you have additional concerns, please contact your account representative or Gartner client services: Asia/Pacific Australia 1800 226 321 All other countries +61 (0)7 3243 1567 Europe, Middle East, and Africa Austria 0800 295815 Belgium 0800 15171 Denmark 80 01 87 79 Finland 0800 118045 France 0800 908506 Germany 0800 1814264 Ireland 1 800 409 139 Italy 8008 76002 Luxembourg 800 22886 Netherlands 0800 022 1336 Norway 800 11018 Portugal 800 844261 South Africa 0800 991225 Spain 900 938925 Sweden 020 795266 Switzerland 0800 558252 United Kingdom 0800 716089 All other countries +44 1784 268819 Latin America and the Caribbean Brazil + 55 11 3443 1517 Latin America +1 203 316 1201 North America +1 203 316 1200