Rapid Assessment for Customer Satisfaction This assessment service establishes a baseline for customer satisfaction, prioritizes issues and opportunities, and focuses on opportunities to increase satisfaction levels. Gartner offers a six-week analysis of up to 500 completed client questionnaires with Web-based data collection and electronic copies of all deliverables. An on-site management presentation of results is conducted providing it can be scheduled and accomplished within six weeks of project initiation. It is important to note that Internet data collection must be supported and that only single-language support is available for this Rapid Assessment. Criteria are rated by importance and satisfaction, providing a thorough understanding of user perception of the environment surveyed (figure 2). Best in class organizations show areas of greatest importance with highest satisfaction scores. Addresses the following business issues: A baseline for IT customer satisfaction within your organization Factual, timely and objective identification, quantification and prioritization of all strengths and weaknesses of your IT services A focused methodology for identifying the specific actions needed to maximize user satisfaction, employee satisfaction and/or business effectiveness, at a minimal cost A better alignment of priorities, as well as increased productivity and return on investment Improved requirements planning with more effective resource planning An effective process for gauging the impact of quality initiatives on customer satisfaction figure 2 Contact Information: For more information about Gartner Measurement services please e-mail measurement.info@gartner.com